CDRouter Support

NTA1000 Hardware Replacement Program

knowledge-base version 11.3

Version 1.4, February 2019

QA Cafe’s NTA1000 hardware platform is refreshed from time to time to take advantage of new hardware options and interface cards. Customers may wish to upgrade their existing NTA1000 units to newer hardware revisions to take advantage of these new options. Active CDRouter systems can update NTA1000 platforms anytime with the NTA1000 Hardware Replacement Program.

We recommend that customers replace their NTA1000 every 4-5 years as part of the normal hardware lifecycle.

The following guidelines describe the NTA1000 replacement process.

  • All NTA1000 hardware is covered for up to 5 years by our warranty statement provided all installed software is covered by a current CDRouter Maintenance and Support Agreement (MSA). NTA1000 warranty is a “repair or replace” model. For more information on the NTA1000 warranty please see the NTA1000 warranty statement.

  • A customer may choose to replace their NTA1000 to the currently shipping hardware at any time provided the software is also covered by a current CDRouter MSA. QA Cafe will ship the new NTA1000 to the customer. The customer must return the older NTA1000 within 30 days. The customer is responsible for import taxes and shipping.

  • In all cases, NTA1000 replacement requires the end customer to return the older NTA1000 to QA Cafe within 30 days of receiving the new NTA1000. Failure to return the original NTA1000 will result in invoicing for a new CDRouter Test System.

  • Contact sales@qacafe.com to work out the specifics of your NTA1000 replacement.

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CDRouter is made by QA Cafe, a technology company based in Portsmouth, NH.

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