Last Update: February 13, 2019 Version 1.3
QA Cafe warrants the NTA1000 against defects in materials and operation for up to 5 years as long as the QA Cafe software installed on the NTA1000 is also covered under a CDRouter Maintenance and Support Agreement (MSA). The NTA1000 warranty no longer applies once the MSA has expired or the NTA1000 is older than 5 years.
Warranty does not apply to defects resulting from misuse, accidents, or negligence. The customer is required to follow operating instructions and industry standards for NTA1000 operation.
Warranty does not apply to third party software installed on the NTA1000 or defects resulting from third party software. QA Cafe does not prevent third party software on the NTA1000. However, care must be used to validate that the software does not conflict or damage the NTA1000. Defects resulting from any third party software installed by QA Cafe or at the request of QA Cafe will be covered by this warranty.
All warranty claims must be reported to QA Cafe within 90 days of encountering a defect.
If a defect is reported, QA Cafe may ask for customer assistance to trouble shoot or resolve the issue.
If the unit is deemed defective, QA Cafe will provide instructions on how to return the unit to QA Cafe for repair or replacement. Shipping costs will be covered by QA Cafe with the exception of additional duty or import taxes. Replacement products may be new or like-new condition. In the event that the NTA1000 platform is no longer available, a similar or updated platform will be provided.
Only additional internal hardware components installed or supported by QA Cafe are covered under the warranty. Installing additional internal hardware components such as network cards or memory will void the warranty. Attaching external devices using the USB, VGA, or serial interface does not void the warranty.
In no event will QA Cafe or its suppliers be liable for any damages, including loss of data, lost profits, cost of cover or other special incidental consequential or indirect damages arising from the use of the NTA1000, CDRouter Software, or accompanying documentation, however caused and on any theory of liability. This limitation will apply even if company or any authorized dealer has been advised of the possibility of such damage. You acknowledge that the license fee reflects the allocation of risk. Some states do not allow limitation of exclusion of liability for incidental or consequential damages, so the above limitation may not apply to you.
QA Cafe does not offer repair services for NTA1000 systems with an expired MSA or NTA1000 systems older than 5 years.
How to Start a Warranty Claim
Please contact email@example.com or your local distributor to initiate a warranty claim.