Installation Troubleshooting

If you are having trouble with the installer, the following additional options may help resolve your issue. As always, contact QA Cafe Support for help. Customers have access to unlimited tech support and we are happy to help!

Installer Flags

Usage: ./cloudshark-installer-<VERSION>.<DIST>.run -- [options]

Install CloudShark

 -h, --help                  Display help for this command
 -l, --license license_file  License to copy to /usr/qacafe/licenses/
 -d, --debug                 Enable verbose output
 -f, --force                 Ignore errors

 --upgrade                   Do not prompt if this requires an upgrade from the
                             previous version. The default behavior is to prompt
                             the user to continue if an older version is detected.
 --with-threat               Install Threat Assessment Addon
 --repo-only                 Create the 'cloudshark' repository only
 --trust-yum                 Leave the yum repos that are enabled alone when
                             performing any actions. The default is to disable
                             everything but the new 'cloudshark' repository.

Debug Output

The –debug flag turns on Bash command logging (set -x) for every command run by the installer. This can be helpful for determining where a command is failing, and may be requested by Support.

To save the output of the installer while also seeing it on screen, use the tee command to save to a file:

./cloudshark-installer-<VERSION>.<DIST>.run -- --debug | tee debug.log

Force

By default, the installer will bail out and exit if any subcommand fails. In a normal installation, we do not expect any errors, however it may be necessary for the installer to ignore any errors it encounters and continue.

Combining this option with –debug is recommended.

./cloudshark-installer-<VERSION>.<DIST>.run -- --force --debug

Repo-Only

If you are setting up a local mirror repository and wish to include CloudShark, or are an integrator who wants to perform a custom installation, you can use the –repo-only flag to copy the packages to the system, but do not install them.

./cloudshark-installer-<VERSION>.<DIST>.run -- --repo-only

The repository will be created under /usr/cloudshark/repo and a new repository named “cloudshark” is configured under /etc/yum.repos.d/ to use.

Missing Dependencies

If the system was not installed with the stock Rocky Linux 8 Minimal image, it is possible that certain dependencies are not available. These may still be retrieved from the system’s YUM repositories.

These must be configured correctly either to connect to the internet, or to access local DVD media containing a package repository.

The CloudShark Installer by default disables all other repositories when installing CloudShark locally. This behavior can be disabled by including the –trust-yum option when running:

./cloudshark-installer-<VERSION>.<DIST>.run -- --trust-yum

Please mention to QA Cafe Support if you are trying this option as it will help troubleshooting efforts.